Terms of service

OVERVIEW

Welcome to Play on Rolly Ltd. The terms "we", "us" and "our" refer to Play on Rolly Ltd. Play on Rolly Ltd operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Play on Rolly Ltd is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Nothing in these Terms affects your statutory rights as a consumer (see Section 16).

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

You must be at least 18 years old, or the age of legal majority in your country of residence, to place an order or open an account with us. By using this site you confirm that you meet this requirement. You are responsible for any use of the Services by minors in your care on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, please note that colours and product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.

All descriptions of products are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Nothing in this Section affects your statutory rights that products be of satisfactory quality, fit for their intended purpose and as described (see Section 16).

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Play on Rolly Ltd reserves the right to accept or decline your order. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting it. In the event that we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time the order was made, and we will refund any payment taken for an order we do not accept.

Your right to cancel. Where you buy from us as a consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, separate from any goodwill returns we offer. How to cancel and how refunds are handled are set out in our Returns and Refunds Policy. Nothing in this Section limits that statutory right.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include UK VAT where applicable but do not include shipping or handling charges, which are shown at checkout.

We may offer, from time to time, promotions that are governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment card details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are authorised to use the payment method for the purchase, and (iii) you will pay the charges incurred at the posted prices, including shipping and handling charges and any applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

We will arrange delivery of your order to the address you provide. All delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs processing or other events outside our reasonable control, but where there is a delay we will keep you informed and your statutory rights (including any right to a refund where we fail to deliver within a reasonable period) are not affected.

Risk of loss or damage to the products passes to you only when the products are delivered into your physical possession (or that of a person you have nominated to receive them). Where you arrange your own carrier, risk passes when we hand the products to that carrier. Ownership (title) passes to you once we have received payment in full and the products have been delivered.

Pre-orders. Where an item is offered for pre-order, we will clearly state the estimated dispatch date before you place your order and again at checkout. By placing a pre-order you agree to this dispatch timeframe, which replaces the standard delivery period set out above. You may cancel a pre-order at any time before dispatch, and within 30 days of delivery, in line with our Returns and Refunds Policy. If we are unable to dispatch by the estimated date, we will contact you beforehand and you may choose to wait or to cancel for a full refund.

SECTION 6 — INTELLECTUAL PROPERTY

All content on this site — including our illustrations, designs, artwork, text, graphics, logos and the "Rolly" name — is owned by or licensed to Play on Rolly Ltd and is protected by the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, UK registered and unregistered design rights, and other intellectual property laws of the United Kingdom and other countries. Our original artwork is created for us by our commissioned artist and may not be copied, reproduced, distributed or used to create derivative works without our prior written permission.

These Terms permit you to use the Services for your personal, non-commercial use only. Except as expressly provided in these Terms, nothing grants you any licence or right to use any of our intellectual property, or that of Shopify or any third party. Play on Rolly Ltd's names, logos, product and service names, designs and slogans are trademarks of Play on Rolly Ltd or its licensors, and you must not use them without our prior written permission. Shopify's name, logo and marks are trademarks of Shopify. All other names and marks on the Services are the trademarks of their respective owners. All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have control over. We provide access to such tools "as is" and "as available" without warranties of any kind and without endorsement, and we have no liability arising from your use of optional third-party tools, except for any liability that cannot lawfully be excluded (see Section 16). Any use by you of these tools is at your own discretion, and you should ensure you are familiar with and approve of the terms on which they are provided by the relevant third party.

We may, in the future, offer new features through the Services. Such features shall also be subject to these Terms of Service.

Analytics and session measurement. To understand how people use our site and to make it easier to use, we use Microsoft Clarity. With your consent, Clarity helps us see things like which pages are popular and where visitors get stuck, using cookies and anonymised recordings of how pages are used (such as clicks, scrolling and mouse movement). Clarity automatically hides what you type into form fields, so we do not see personal details, passwords or payment information. Microsoft acts as a separate data controller for this information — you can read how it handles data in the Microsoft Privacy Statement. We only turn this on if you accept analytics cookies, and you can change your choice at any time via our cookie settings.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access, and if you leave the Services to access them you do so at your own risk. Please review carefully the third party's policies and practices before you engage in any transaction. Complaints or questions regarding third-party products and services should be directed to the third party. Nothing in this Section excludes any liability we may have that cannot lawfully be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Play on Rolly Ltd is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Play on Rolly Ltd. By using the Services, you acknowledge that Shopify is not the seller and is not responsible for the products you buy from us. This does not affect your rights against us as the seller.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide the Services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 — FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, proposals or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use, in each case to operate, provide, improve and promote the Services.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received in connection with it; and (iii) your Feedback complies with these Terms and does not infringe the rights of any third party (including copyright, trademark and privacy rights) or contain anything unlawful, abusive, obscene or any malware. You may not use a false email address or pretend to be someone else. You are solely responsible for any Feedback you make and its accuracy.

We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may, but have no obligation to, monitor, edit or remove Feedback that we reasonably determine to be unlawful or otherwise objectionable or to breach these Terms.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, where information is inaccurate at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for because of an error, we will refund you in full.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable law or regulation of the United Kingdom, or any other laws or regulations that apply to you; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or harm any of our staff or any other person; (e) to transmit false or misleading information; (f) to send or procure the sending of any advertising or promotional material, including "junk mail", "chain letters", "spam" or any similar solicitation; (g) to impersonate or attempt to impersonate any other person or entity; or (h) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm us or users of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping or data-gathering tools, AI tools (such as agentic AI) or other automated means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account if we reasonably determine that you have materially breached these Terms.

SECTION 14 — AGENTS

14.1 This Section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with Section 14.4. In addition, no Agent may access, use or interact with the Services if we have requested that it refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose its name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obfuscate that any access, use or interaction is from an Agent, such as by mimicking human behaviour or completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control how Agents access, use or interact with the Services.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services (or any part of them) where you have materially breached these Terms, where we are required to do so by law, or where we cease to operate the Services. Where reasonably possible we will give you notice. You will remain liable for all amounts due up to and including the date of termination.

The following Sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 — YOUR STATUTORY RIGHTS

Nothing in these Terms affects your legal rights as a consumer that cannot be excluded or restricted by law. In particular:

(a) We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

(b) Under the Consumer Rights Act 2015 we are under a legal duty to supply products that are of satisfactory quality, fit for their intended purpose and as described. These rights are not affected by these Terms. If a product is faulty, you may be entitled to a repair, replacement, price reduction or refund.

(c) Where you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

(d) We supply the products for domestic and private use. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Subject to the above, and except for our statutory obligations as a seller of goods to consumers, the site and its content are provided on an "as available" basis, and we do not warrant that your use of the site will be uninterrupted, timely, secure or error-free, or that the information presented on the site is accurate, complete or useful. Any reliance you place on such information is at your own risk.

SECTION 17 — LIMITATION OF LIABILITY

Subject always to Section 16 (which takes priority over this Section), and to the fullest extent permitted by law:

(a) We are not liable for any loss or damage that is not foreseeable, or that arises from your use of the Services for any commercial or business purpose.

(b) Where we supply digital content or website access to you, our total liability to you for any loss or damage arising from your use of the site (other than liability that cannot lawfully be limited, and other than our obligations in respect of the goods you buy) shall not exceed £100.

(c) Our total liability to you in respect of any product you buy from us shall not exceed the price you paid for that product, except where the law requires otherwise (including in respect of death, personal injury, or your statutory rights as a consumer).

Nothing in this Section limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Rights Act 2015.

SECTION 18 — INDEMNIFICATION

You agree to compensate us for any reasonable losses, costs and legal expenses we suffer as a direct result of your deliberate misuse of the site or your breach of these Terms. This does not apply to anything caused by our own breach or negligence, and nothing in this clause affects your statutory rights as a consumer.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements between you and us. This does not exclude any liability for fraudulent misrepresentation. Where you are a consumer, any ambiguity in these Terms will be interpreted in your favour.

SECTION 21 — ASSIGNMENT

You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations to another organisation, but this will not affect your rights under these Terms. If we do so, we will tell you in writing and ensure that the transfer does not reduce the guarantees you have under these Terms.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland. Nothing in these Terms removes any protection given to you by the mandatory consumer-protection laws of the part of the United Kingdom in which you live.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. The version that applies to your order is the version in effect at the time you placed it. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at hello@playonrolly.co.uk.

Play on Rolly Ltd. A company registered in England and Wales, company number 17144811. Registered office: 71–75 Shelton Street, London WC2H 9FD, United Kingdom. Email: hello@playonrolly.co.uk